Refund and Cancellation Policy
Last updated: July 29, 2026
This Refund and Cancellation Policy applies to all services offered by Bytewavemedia Labs ("Company", "We", "Us") through bytewavemedialabs.com and forms part of our Terms and Conditions.
1. Nature of Services
Bytewavemedia Labs provides professional and technology services, including website design and development, mobile app development, digital marketing, WhatsApp Business API integration, telecommunication solutions, network/cybersecurity solutions, and IT consulting. As these are service-based engagements (not physical goods), refunds and cancellations are handled as described below rather than under a standard product-return process.
2. Cancellation of Services
Before work commences: If You cancel a service engagement before any work has started, You are entitled to a full refund of any advance paid, less any non-refundable third-party costs already incurred on Your behalf (e.g., domain registration, third-party licenses, or API activation fees).
After work has commenced: If cancellation occurs after work has begun, You will be billed on a pro-rata basis for work completed and hours/resources already expended up to the date of cancellation. The remaining advance, if any, will be refunded within the timeline specified in Section 4.
Subscription or retainer-based services (e.g., ongoing digital marketing or AMC-based support): Cancellation requires 30 days' written notice via email to info@bytewavemedialabs.com. Fees already paid for the current billing cycle are non-refundable, but no further billing will occur after the notice period ends.
3. Refund Eligibility
Refunds may be considered in the following cases:
Duplicate payment made in error for the same service or invoice.
Service not initiated by the Company within the agreed timeline, through no fault of the client.
Mutual written agreement between the Company and the client to discontinue an engagement.
Refunds are not available for:
Work already completed and delivered as per the agreed scope.
Delays or changes in requirements caused by the client (e.g., delayed approvals, content, or access credentials).
Third-party costs already paid on the client's behalf (domain, hosting, ad-spend, licenses, etc.).
Dissatisfaction with a deliverable that meets the agreed scope of work — such concerns should first be raised for revision as per the applicable Order Form.
4. Refund Process and Timeline
To request a refund, please email info@bytewavemedialabs.com with your invoice/order details and the reason for the request.
Eligible refund requests will be reviewed and acknowledged within 5 business days.
Approved refunds will be processed to the original mode of payment within 7 to 10 business days of approval, subject to processing timelines of the payment gateway or bank.
5. Failed or Duplicate Online Payments
In case a payment is deducted from your account but the transaction fails or is duplicated due to a technical error at the payment gateway or bank's end, the amount will be automatically reversed by the payment gateway/bank as per its standard reversal timelines (typically 5 to 7 business days). If you do not receive the reversal within this period, please contact us at info@bytewavemedialabs.com with the transaction reference for assistance.
6. Chargebacks
Clients are encouraged to contact Us directly to resolve any billing concerns before initiating a chargeback with their bank or card issuer. Raising a concern with Us first allows for a faster resolution than the chargeback process.
7. Changes to This Policy
We may update this Refund and Cancellation Policy from time to time. Changes will be reflected by updating the "Last updated" date above. Continued use of Our services after such updates constitutes acceptance of the revised policy.
8. Contact Us
For any questions regarding refunds or cancellations, please contact:
Email: info@bytewavemedialabs.com
Phone: +91-861-8482160
Address: 4th Floor, 648-A, Om Chambers, 1st Main, Indiranagar, Bengaluru, Karnataka, India – 560038